Support for Proton Drive
Find answers to your questions about Proton Drive. How can we help you?

Desktop applications</p>"],"image":[0],"icon":[0,{"name":[0,"ComputerDesktopIcon"]}]}],"details":[1,[[0,{"title":[0,"<p>macOS app</p>"],"text":[0,"<ul><li><a href=https://proton.me/"/support/drive-macos-guide/">How to use Proton Drive on macOS</a></li><li><a href=https://proton.me/"/support/proton-drive-macos-setup/">Setting up Proton Drive for macOS</a></li><li><a href=https://proton.me/"/support/proton-drive-macos-sync-status/">Proton Drive sync statuses on Mac</a></li><li><a href=https://proton.me/"/support/proton-drive-macos-on-demand-sync/">On-demand sync on Proton Drive for macOS</a></li></ul>"]}],[0,{"title":[0,"<p>Windows app</p>"],"text":[0,"<ul><li><a href=https://proton.me/"/support/proton-drive-windows-app/">How to use the Proton Drive Windows app</a></li><li><a href=https://proton.me/"/support/proton-drive-windows-access/">How to access Proton Drive on a Windows device</a></li><li><a href=https://proton.me/"/support/proton-drive-windows-sign-in/">How to sign in to the Proton Drive Windows app</a></li><li><a href=https://proton.me/"/support/shared-with-me-windows/">How to use Shared with me in Proton Drive for Windows</a></li><li><a href=https://proton.me/"/support/how-to-open-the-windows-app-at-startup/">Why it’s important to open the Windows app at startup</a></li><li><a href=https://proton.me/"/support/proton-drive-windows-on-demand-sync/">How on-demand sync works with the Proton Drive Windows app</a></li><li><a href=https://proton.me/"/support/proton-drive-windows-sync-folder/">How to sync folders with the Proton Drive Windows app</a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0,"<p>Using Docs in Drive</p>"],"image":[0],"icon":[0,{"name":[0,"DocumentIcon"]}]}],"details":[1,[[0,{"title":[0,"<p>Using Docs in Drive</p>"],"text":[0,"<ul><li><a href=https://proton.me/"/support/drive-create-edit-docs/">Creating and editing a document in Proton Drive </a></li><li><a href=https://proton.me/"/support/drive-import-export-docs/">Importing and exporting documents in Docs </a></li><li><a href=https://proton.me/"/support/drive-share-docs/">How to share documents and invite collaborators in Docs in Proton Drive</a></li><li><a href=https://proton.me/"/support/drive-collaborate-in-docs/">How to collaborate in Docs in Proton Drive</a> </li><li><a href=https://proton.me/"/support/drive-docs-comments/">Adding comments and feedback in Docs </a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0],"image":[0],"icon":[0]}],"details":[1,[]]}]]]}" ssr client="load" opts="{"name":"AccountSection","value":true}" await-children>
Proton Drive categories
We can help you with every step of using Proton Drive, from setting up your account to uploading your first file.
2. Click on the App switcher at the top left and select Proton Drive</p><p>To download our apps, click <a href=https://proton.me/"/drive/download/">here. </p>"]}],[0,{"question":[0,"What specifically is encrypted on Proton Drive?"],"answer":[0,"<p>Proton Drive uses end-to-end encryption: File contents, filenames, and folder names are all encrypted with your private key before leaving your device. As we don't have access to your private key, we cannot access the files you upload to Proton Drive. Only you can access your data. This is known as zero-access encryption.</p><p>Please note that while the contents and names of your files are end-to-end encrypted, certain fields, such as file size, are not encrypted. We do this to enable certain server functions, such as sorting.</p><p><a href=https://proton.me/"/blog/protondrive-security/">Learn more about the Proton Drive security model</a></p>"]}],[0,{"question":[0,"What is the largest file size I can upload to Proton Drive?"],"answer":[0,"<p>The size of the file you can upload is only limited by your available free storage space. In other words, if you have 10 GB of unused storage, you can store a file of up to 10 GB.</p>"]}],[0,{"question":[0,"Why can't I see more free storage space after I've deleted a number of files?"],"answer":[0,"<p>When you delete files in Proton Drive, it can take up to three hours to completely clear the storage space. If your storage doesn't clear automatically after three hours, please <a href=https://proton.me/"/support/contact/">contact our Customer Support team</a>. We'll be happy to help.</p>"]}]]]}" ssr client="load" opts="{"name":"FaqSection","value":true}" await-children>